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Pricing & specification
All pricing includes VAT ( currently at 17.5% ) where applicable. SONEKA reserves the right to adjust pricing & specification without notice. Errors & Omissions exempt. We will correct any incorrect pricing and specification where applicable. For products priced incorrectly which you have ordered, we will give you the option of accepting the amended price or cancellation. We will refund any money taken if the order is cancelled.
Ownership of goods
Goods will become the property of the customer only when paid for in full.
Returns policy
Under the regulations of The United Kingdom`s Distance Selling Regulations 2000, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item only (original delivery and return delivery costs, wherever made by Soneka, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.
We cannot however cancel orders that have been made to your requirements. For example embroidered / printed clothing, or goods made to order e.g. padded products such as tackle bags, post pads, shields etc. If you are unsure as to which products are applicable or you wish to cancel your order please contact SONEKA, giving details of your order cancellation, including original payment method, address etc.
Returns policy for items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged, defective or incorrect, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Soneka will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
We strongly recommend returning goods by recorded delivery so you can claim if the goods go missing. If sending by post other than recorded delivery, please ensure you receive a certificate of posting.
Privacy policy
We will not disclose buyers` information to a third party other then a carrier for delivery purposes. We will only keep delivery details if authorised by the customer. This will be used to fulfil any further orders, and to send out club brochures & prices lists if required or applicable.
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